Privacy Policy

1. Who we are

The Motorhome Man Leisure Vehicle Services Ltd provides mobile motorhome, caravan and campervan services across Buckinghamshire. We are responsible for the personal information described in this policy.

Address: 31 Dashwood Avenue, High Wycombe, England, HP12 3DZ
Email: [email protected]
Telephone: 01494 341301

2. Information we collect

Depending on how you contact or use our services, we may collect your name, email address, mobile number, job address, vehicle make, model, year and registration number, service requirements, photographs or documents you provide, appointment and job history, invoices, payment records and correspondence.

Our website may also collect technical information such as IP address, browser information, device type and cookie preferences. Please see our Cookie Policy for details.

3. How we use your information

• To respond to enquiries and provide quotations.
• To arrange and carry out requested services.
• To create job cards, service records, reports and invoices.
• To contact you about appointments, work in progress, parts and payment.
• To meet tax, accounting, safety and other legal obligations.
• To manage complaints, warranty queries and legal claims.
• To protect our website, customers and business from fraud or misuse.

4. Our lawful bases

We normally process information because it is necessary to take steps at your request before entering a contract or to perform our contract with you. We also process information where required by law and where necessary for our legitimate interests, including running and protecting the business, keeping appropriate service records and responding to customer queries. Where consent is required, you may withdraw it at any time.

5. Who we share information with

We only share information where reasonably necessary. Recipients may include ServiceM8 and other job-management, website, hosting, email, communications, payment, accounting and professional service providers; manufacturers, suppliers or warranty providers where relevant to your work; and regulators, law-enforcement bodies or advisers where required by law.

We do not sell your personal information.

6. International transfers

Some service providers may process information outside the United Kingdom. Where this happens, we require an appropriate UK data-protection safeguard or another lawful transfer mechanism.

7. How long we keep information

We retain information only for as long as reasonably necessary for the purpose for which it was collected, including warranty, safety, tax and legal requirements. Enquiry information that does not become a job is reviewed and deleted when no longer needed. Company accounting and transaction records are normally kept for at least six years from the end of the relevant financial year.

8. Security

We use reasonable organisational and technical measures to protect personal information. No internet or electronic storage system can be guaranteed completely secure, but access is limited to people and service providers who need it for legitimate business purposes.

9. Your rights

Depending on the circumstances, you may have the right to ask for access to your information, correction of inaccurate information, deletion, restriction of processing, data portability, or to object to processing. You may also withdraw consent where consent is the lawful basis.

To exercise a right, email [email protected]. We may need to confirm your identity before responding.

10. Complaints

Please contact us first so we can investigate your concern. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk.

11. Updates to this policy

We may update this policy when our services, suppliers or legal obligations change. The current version will always be published on this page with its latest revision date.